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General Information

Conditions of Use

Joining Us - Minimum Criteria

Membership Of Psychic Today

Charges

Prohibited Use Of The Website

Material On This Website

User Material

Links To Other Websites / Services

General Terms and Conditions

Other Services and Privacy

100% Money-Back Guarantee

Psychic Today's contact details

General Information

As a provider of premium rate services, we are bound to comply with the Code of Practice of Phone-paid Services Authority. They may be contacted at www.psauthority.org.uk.

1.

1.1 Information about us

The Psychic Today TV show is owned and operated by Majestic TV Limited (Company No 05156099) ('the Promoter' or 'We' or 'Us') who may be contacted by email: customerservice@psychictoday.com or You may prefer to speak to one of our customer services representatives who are available 7 days a week, 'UK Customers call +44 (0) 333 335 0297 10am - 6pm GMT.

The show is a live show and may be recorded which can be shown later to viewers as part of any live services available on Skyand FreeView channels. Our live show may be available on other platforms without notice.

To participate in the show you will need to use one of the services promoted on screen. You will need to have the bill payers permission when using any premium rate services, you'll need a credit or debit card in order to use our pre-pay service and be permitted according to the laws of the country or state from which you access the Psychic Today website or Psychic Today services, to do so.

To call our pre-pay service and top up your account with credits, call 0800 131 0055.

Failure to comply with these Terms and Conditions will mean that you are disqualified from participation in the show. If disqualified, any purported attempt to participate will, when identified, be declared void and you will not be entitled to participate but you may still be charged.

These Terms and Conditions (together with any other schedules, privacy policy, appendices or exhibits incorporated by reference and links in these Terms and Conditions, collectively referred to herein as 'Terms') set out the rules, which apply to services that We make available to Users (also referred to herein as 'You', 'Your' or 'Yours'). You should read these Terms carefully as, amongst other things, they clarify the limitations on the liability of Us to You and govern the agreement between You and Us. We recommend that you print a copy for future reference.

1.2 Acceptance of Terms are governed by English law.

By participating with the website or in the show, You agree to be bound by the Terms applicable on the date and time you participate.

1.3 Changes to Our Terms

We reserve the right to vary the Terms from time to time without prior notice to you. Any variations will be posted on our website at www.psychictoday.com and will take effect as soon as they are posted and You will be deemed to have accepted any such changes by Your use of the website and/or the services subsequent to any revision of Our terms. You should check this Website from time to time to review the current Terms because they are binding on you. A paper copy can be obtained either by printing off a copy of the Terms and Conditions from our website or by sending a stamped and addressed envelope to: Psychic Today Television, PO Box 7566, Milton Keynes, MK11 9GD, United Kingdom.

2.

1.2 To participate in the free elements of the Psychic Today website or Psychic Today services, you must:

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Be 18 years or over, and

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Comply fully with these Terms

To participate in the paid elements of the Psychic Today website or Psychic Today services, you must:

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Be 18 years or over

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Have a debit or credit card to use the pre-paid credit/debit card telephone service

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Have a landline or mobile phone to use the premium rate telephone service and have the bill payer’s permission

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Have credit on a mobile phone to use the text service

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Notwithstanding that you may have been given entry to a show, we reserve the right, to end a call in the event that (a) we suspect that you are under the age of 18 or (b) we identify that a call has been made without the bill payers permission or (c) if you have been connected to a show for a significant amount of time without speaking and following our prompting, fail to speak or (d) following our prompting, you do not give an active confirmation that you wish to continue with the call or text or participation in the relevant show (e) where it is necessary to do so in order to comply with any applicable law or regulation by which we are bound or in any other reasonable circumstance

3.

Psychic Today operates a free membership program for Users who use the credit card product. Furthermore any visitor to the website can register for our newsletter.

Conditions of Use

Joining Us - Minimum Criteria

Registering with Psychic Today

  1. To register for the Psychic Today digital newsletter, as a minimum you must:

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Be at least 18 years of age. Persons under the age of 18 are not permitted to use Psychic Today

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Provide us with personal details (including your name and email address)

  1. Becoming a Member of Psychic Today

To become a Member of Psychic Today, as a minimum you must:

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  1. To register for the Psychic Today email newsletter and receive news and promotional offers via post/sms, as a minimum you must:

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Provide us with personal details (including your name, email address, postal address, telephone number (s)), that are true and current, and you agree to update us (through the 'My account' section of this Website) if at any time your personal details change by updating the relevant sections of the website.

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Registering your credit or debit card details is optional but a valid credit or debit card is necessary to top up your account balance, which is necessary before making a credit card call.

3.a and 3.b are collectively referred to as 'Registration'

Refusal of application

Membership Of Psychic Today

4.1 Refusal of application

Provided that you meet the Minimum Criteria (see clause 3 (Joining Us - Minimum Criteria) above), you may register as a member of Psychic Today ('Member'). To become a Member you need to go to the relevant section of the Website and submit all necessary mandatory fields or call our FREEPHONE number and one of our customer care agents can register you. All Users of the credit card product are automatically registered for our FREE membership program unless you opt out of communications. Following the completion of the registration process, you will receive a registration confirmation with Your Username and Password. To gain full access to Psychic Today you may need to validate the link within the email. Each new member will receive a 'Welcome Pack' with further information about the benefits of membership. The 'Welcome Pack' will usually be dispatched to Users within 28 days of sign up.

In order to use the Freephone number, you will need to have a balance on your account. You can top up your account via Our Customer Service Team or online at the Website. To top up, customers are required to provide us with a valid credit or debit card, either once during Your Registration and we will then store this information or each time prior to You topping up your account. By registering with Us You warrant that the information set out above (together with any other information which You may from time to time provide to Us, whether as part of the Registration or otherwise) is complete, true, accurate and not misleading in any way.

4.2 Username and Password:

As part of the Registration process, You will select a Username and password which You must not disclose to anyone else. Upon registration with Us, We will associate Your Username and Your Password with Your account details. You are responsible for all uses of your account, whether or not actually or expressly authorised by You. You may change your password at any time by following instructions. We will not modify Your Username without consulting You.

4.3 One registration per User:

You are limited to creating one Member account.

4.4 Customer Care and Improvement of the Services:

We encourage Customers to provide feedback on Psychic Today, the Readers and Services by providing Ratings on the quality of the Services, the Website, and Content. In the event that You have a complaint, or You are aware that these Terms are being breached by a User or other third party, please contact Us. You can do this by emailing Us at customerservice@psychictoday.com, or via telephone in the UK on 0333 335 0297 or international callers on +44 (0) 333 335 0297.

In order to ensure that Psychic Today is able to provide high quality services, which are responsive to Customers' needs, You hereby consent to Us being able to access Your account and records on a case by case basis to investigate complaints or other allegations or abuse. We reserve the right to investigate any allegation and determine in good faith and at Our sole discretion how to deal with such matters, but have no obligation or responsibility to Customers for performance or non-performance of monitoring activities.

4.5 Membership & benefits

As a Psychic Today Website Member you will receive access to certain sections, features and functions of the Website that are not available to non-members. All UK members may receive a FREE welcome booklet and exclusive offers & promotions.

4.6 Cancelling Your Membership

You can cancel your membership at any stage by contacting our customer service team. Alternatively you can request we do not call, email or SMS you. To stop offline mailings, we ask you to call our customer service number or make your request in writing via customerservice@psychictoday.com and one of our team will ensure you do not get any further mailings. Note there is often a delay in ensuring your name is removed from our database - therefore you could receive another magazine or communication from us after requesting we do not mail you. If you cancel your membership you will no longer be permitted to use the Service. We will not refund you any unused Account Credit that you have already purchased.

4.7 Termination

Without limitation, We may terminate your access to the Website or Service or otherwise suspend or terminate your Account at any time with or without notice to you if:

  1. a) You breach these Terms b) You have not accessed your Account for 180 days or;
  2. c) If the Service is going to be merged with another Site and/or Service we will, as soon as reasonably possible, inform our Users of the same by placing a notice on this website. In such situations your Account and license to use the Service will be automatically transferred. If you do not wish to transfer your Account to another Site and/or Service, you have the right at any time to cancel your membership as per clause 4.6.
  3. d) If the Service is going to be discontinued for any reason, your Account and license to use the Service will be automatically terminated. In such an event, We shall not be required to provide refunds on unused Account Credit, benefits or other compensation to You in connection with discontinued services.

5 Charges

5.1

We reserve the right in our absolute discretion to specify the manner in which we will accept an entry for each show - for example, by you making a premium rate telephone call and/or sending a premium rate text message and/or by you topping up your account with credits using a credit or debit card

5.2

The price per minute of a premium rate call is £1.50 per minute plus your phone company’s access charge. Calls are charged by Your phone company to your telephone bill. .

5.3

5.3.1

Calls made using our pre-paid service with a credit/debit card are deducted from your Account Balance at a rate of £1.50 per minute. In the event you run out of Account Credit, you will be given the option to either:

  1. a) Continue your call and accumulate Additional Minutes. Additional Minutes outside of your Account Credit are billed at a higher rate of £2.00 per minute and will be charged to your credit/debit card at the end of your call.
  1. b) Terminate the call. You will be able to call our receptionists and top-up your Account Credit to resume your call at the standard rate.

5.3.2

Pre-paid Account Credit purchased with a credit/debit card expires after six months from the date of purchase.

5.3.3

Pre-paid Account Credit purchased with a credit/debit card shall expire after six months from the date of purchase.

5.4

The cost per premium rate text is £1.50 per message received. You will receive no more than three billed messages per message received. Texts are charged by Your phone company to your telephone bill. Rates from Your phone company may differ from Our charges. We accept no responsibility for the level of such charges.

5.5

At present we do not offer Email Readings. Should this change, prices will be clearly indicated prior to purchase.

5.6

We may at any time and from time to time, in our sole discretion, change the fees and charges, or add new fees and charges, in relation to any of Psychic Today's Products and Services. All calls include price per minute details as the intros. If you do not agree to the charges, please hang up.

5.7

It is your responsibility to regularly check your phone bill and to notify us as soon as reasonably possible in the event that you identify any apparent irregularities - for example, if it appears that you have been charged for a service you do not feel you have requested.

6 Prohibited Use Of The Website

6.1

You agree not to impersonate any other person while using the Website or participating in the show, conduct yourself in an offensive manner or use the Website or show for any illegal, immoral, harmful or fraudulent purpose.

6.2

In order to provide you with an easy-to-use service, Psychic Today will place a 'cookie' (a small text file) on any computer you use to access the Psychic Today website. When you revisit the Psychic Today Website, this cookie will enable us to recognise you as the Member and provide you with direct access to your account without requiring you to retype any password or other user identification.

7 Material On This Website

7.1 Copyright

All materials (including software and content whether downloaded or not) contained on the Website are owned by Majestic TV Limited (or our affiliates and/or third party licensors (as applicable)), unless indicated otherwise. The materials may not be used except as provided for in these Terms and Conditions, and any other relevant terms and conditions provided to you without our prior written permission.

7.2 Trade marks

Psychic Today, the Psychic Today logo and all other Psychic Today product or service marks are trademarks of Majestic TV Limited. All other trade marks, logos, images, product and company names displayed or referred to on the Website or any Device are the property of their respective owners. Nothing grants you any licence or right to use, alter or remove such material.

8 User Material you submit (e.g., your ratings, reviews, preferred readers etc)

8.1

The Website or other Psychic Today Products and Services may let you submit material to us: for example, you can review readers, upload photos and rate your calls. You may be able to upload video, images or sounds. In these Terms and Conditions, we use the term 'User Material' to refer to any material of any kind that you submit to us, including text, files, images, photos, video, sounds and musical or literary works. It does not include the account information you provide when you register as a Member or when you subsequently change that information.

8.2

This clause 8 (User Material) of these Terms and Conditions sets out the rights and obligations that you and we have in connection with User Material. If you review or submit User Material you are agreeing to do so on these Terms and Conditions. If you do not want to review or submit User Material on these Terms and Conditions, then you should not do so.

8.3

We do not systematically review User Material submitted by users. We are not responsible for the content of User Material. We do not necessarily endorse any opinion contained in such material. We make no warranties or representations, express or implied, about User Material, including as to its legality or accuracy. We disclaim all liability in connection with User Material to the extent permitted by law.

8.4

We reserve the right, in our sole discretion, to refuse to post or to remove or edit any of your User Material, or to restrict, suspend, or terminate your access to all or any part of the Website or any of Psychic Today's Products and Services, particularly where User Material breaches this clause 8 (User Material) of these Terms and Conditions and we may do this with or without giving you any prior notice.

8.5

4.4 We do not claim any ownership rights in User Material. However, by submitting User Material you hereby grant to Psychic Today an irrevocable, perpetual, non-exclusive, royalty-free, sub licensable, transferable and worldwide license to use, reproduce, modify, prepare derivative works of, display and perform that User Material in any media. The license you grant us will terminate when your User Material is removed from our website.

8.6

We may link User Material or parts of User Material to other material, including material submitted by other users or created by Psychic Today and/or other third parties. We may use User Material for our internal business purposes and to use those on the Website or to promote, market or advertise Psychic Today. We will not sell your User Material to third parties.

8.7

Each time you submit User Material to us, you represent and warrant to us as follows:

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you own your User Material or have the right to submit it, and in submitting it you will not be infringing any rights of any third party, including intellectual property rights (such as copyright or trade mark), privacy or publicity rights, rights of confidentiality or rights under contract

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your User Material is not illegal, obscene, defamatory, threatening, pornographic, harassing, hateful, racially or ethnically offensive, or encourages conduct that would be considered a criminal offense, give rise to civil liability, violate any law, or otherwise inappropriate;

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your User Material does not advertise any product or service or solicit any business

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your User Material does not identify any individual (including by way or name, address or a still picture or video) under the age of 18 and if User Material identifies any individual over the age of 18, you have that person's consent to being identified in exactly that way in your User Material; and

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in submitting your User Material you are not impersonating any other person.

9 Links To Other Websites / Services

We may provide links to other websites or services for you to access. You acknowledge that any access is at your sole discretion. We do not review or endorse any of those websites or services. We are not responsible in any way for: (a) the availability; (b) the privacy practices, (c) the content, advertising, products, goods or other materials or resources on or available from; or (d) the use to which others make of; these websites or services. We are also not responsible for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on such websites or services.

10 General Terms And Conditions

10.1 Privacy and Your Security

We collect personal information about you through and in connection with your use of the website and your use of Psychic Today's Products and Services. All information that we collect about you is subject to our Privacy Policy, which forms part of these Terms and Conditions, and which may be accessed from our home page or by clicking here is deemed to be incorporated into these Terms and Conditions.

It is your responsibility to ensure that the method by which you access and make use of any of Psychic Today's Products and Services or those of any third party is secure and that you have up to date virus protection for your connecting devices including mobile phone and computer.

10.2 Promotion Codes and Special Offers

Psychic Today at it’s sole discretion may, from time to time, run promotional offers on our pre-paid and premium-rate services.

10.2.1 Any promotion code or offer provided on the Website or via any Device cannot be used in conjunction with any other promotion code or offer, past or present unless otherwise stated.

10.2.2 You are bound by any additional Terms applied to any promotion code or offer.

10.2.3 Any promotion code or offer that is reserved for new Members cannot be used by You if you have already used Our Service. In the event that You create one or numerous more accounts to access these promotional codes or offers, We reserve the right to apply reasonable charges to Your credit/debit card on file without notice to indemnify Majestic TV Limited (trading as Psychic Today) for losses incurred with this fraudulent behaviour, a right we legally reserve as per clause 10.3. In the event We are unable to recover losses from Your credit/debit card, We reserve the right to commence civil legal proceedings to recover the debt to Us. You will be liable for the costs incurred in doing so.

10.3 Indemnity by you

You agree to indemnify and hold Majestic TV Limited, its subsidiaries and affiliates, and each of their directors, officers, agents, contractors, partners and employees, harmless from and against any loss, liability, claim, demand, damages, costs and expenses, including reasonable legal fees, arising out of or in connection with any breach by you of these Terms and Conditions, including clause 8 (User Material) or any violation by you of any applicable laws or the rights of any third party.

10.4 Disclaimer of Warranties and Limitations on Liability

(a) Nothing in this clause 10.4 (Disclaimer of Warranties and Limitations on Liability) or otherwise in these Terms and Conditions shall exclude or in any way limit Psychic Today's liability for:

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fraud; or

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death or personal injury caused by its negligence (including negligence as defined in s.1 Unfair Contract Terms Act 1977); or

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liability to the extent the same may not be excluded or limited as a matter of law.

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(b) Psychic Today's Products and Services, the Website and its contents are provided 'as is' and on an 'as available' basis and we make no representations or warranties of any kind with respect to it, including as to the accuracy, completeness or currency of Psychic Today's Products and Services, the Website, its content or mode of delivery. We assume no liability or responsibility for any errors or omissions in the content of Psychic Today's Products and Services or the Website nor do we accept liability for any fraudulent activity on the part of any third party. We disclaim all representations and warranties, including, for example, warranties of merchantability, fitness for a particular purpose, and non-infringement. In addition, we do not represent or warrant that the information accessible via our site is accurate, complete or current.

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(c) Subject to clause 10.4(a), in no event shall we, our shareholders, directors, officers, or employees be liable (jointly or severally), to you or any third party for any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever resulting from loss of use, data or profits, whether or not advised of the possibility of such damage, and on any theory of liability, arisingout of or in connection with the use or performance of this information. If any applicable authority holds any portion of this clause 10.4(c) to be unenforceable, then liability will be limited to the fullest possible extent permitted by applicable law.

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(d) (c) Subject to clause 10.4(a), in no event shall we, our shareholders, directors, officers, or employees be liable (jointly or severally), to you or any third party for any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever resulting from loss of use, data or profits, whether or not advised of the possibility of such damage, and on any theory of liability, arisingout of or in connection with the use or performance of this information. If any applicable authority holds any portion of this clause 10.4(c) to be unenforceable, then liability will be limited to the fullest possible extent permitted by applicable law.

10.5 Applicable Law

The Website and Psychic Today's Products and Services are controlled by Majestic TV Ltd. Your use of the Website or Psychic Today's Products and Services is governed by these Terms and Conditions and construed and enforced in accordance with the laws of England and Wales. Disputes arising from or in connection with your use of the website and/or your use and/or purchase of Psychic Today's Products and Services we provide are subject to the exclusive jurisdiction of the English courts.

10.6 (c) Subject to clause 10.4(a), in no event shall we, our shareholders, directors, officers, or employees be liable (jointly or severally), to you or any third party for any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever resulting from loss of use, data or profits, whether or not advised of the possibility of such damage, and on any theory of liability, arisingout of or in connection with the use or performance of this information. If any applicable authority holds any portion of this clause 10.4(c) to be unenforceable, then liability will be limited to the fullest possible extent permitted by applicable law.

(c) Subject to clause 10.4(a), in no event shall we, our shareholders, directors, officers, or employees be liable (jointly or severally), to you or any third party for any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever resulting from loss of use, data or profits, whether or not advised of the possibility of such damage, and on any theory of liability, arisingout of or in connection with the use or performance of this information. If any applicable authority holds any portion of this clause 10.4(c) to be unenforceable, then liability will be limited to the fullest possible extent permitted by applicable law.

10.7 Assignment/Transfer by You

Psychic Today memberships, subscriptions and your other rights and/or obligations under these Terms and Conditions are not transferable and therefore cannot be sold or traded. Further, you may not assign, novate, transfer, sub-contract or otherwise dispose of any or all of your rights and/or obligations under these Terms and Conditions.

10.8 No Waiver

If we delay exercising or fail to exercise or enforce any right available to us under these Terms and Conditions such delay or failure does not constitute a waiver of that right or any other rights under these Terms and Conditions.

10.9 Force Majeure

We will not be liable to you for any lack of performance, or the unavailability or failure, of the Website or any of Psychic Today's Products and Services, or for any failure or delay by us to comply with these Terms and Conditions, where such lack, unavailability or failure arises from any cause beyond our reasonable control.

10.10 Entire Agreement

These Terms and Conditions (together with any other schedules, privacy policy, appendices or exhibits incorporated by reference and links in these Terms and Conditions, collectively referred to herein as 'Terms') set out the rules which apply to services that We make available to Users (also referred to herein as 'You', 'Your' or 'Yours'). You should read these Terms carefully as, amongst other things, they clarify the limitations on the liability of Us to You and govern the agreement between You and Us

10.11 Entire Agreement

Entire Agreement

11 Other Services and Privacy

11.1

In submitting your User Material you are not impersonating any other person.

11.2

We comply with the Data Protection Act 1998. For further information regarding the type of data retained by us including the purposes for which it is held and may be used, please refer to our Privacy Policy which can be found on this web site by clicking here. If you prefer, a hard copy can be sent to you - just give your details to one of our customer services representatives who can be contacted by any of the methods referred to in clause 1 above.

12 Premium Numbers

As a provider of premium rate services, we are bound to comply with the Code of Practice of Phone-paid Services Authority. They may be contacted at www.psauthority.org.uk

It is your responsibility to ensure that the method by which you access and make use of any of Psychic Today's Products and Services or those of any third party is secure and that you have up to date virus protection for your connecting devices including mobile phone and computer.

13 Psychic Today Guarantee

Becoming a psychic reader is not easy, we rigorously test all psychics who express an interest in working for Psychic Today and we turn away those that don't meet the high psychic standards we set ourselves during our recruitment process. However, we understand that there are occasions our customers may not always connect with every psychic, and on these occasions you are protected with the Psychic Today Guarantee.

To request a refund under the Psychic Today Guarantee, you must:-

(a) Terminate your pre-paid (credit/debit card) call within the first 5 minutes of your reading commencing and,

(b) Get in touch with our customer service team by completing the form at https://psychic.today/guarantee or calling us on +44 (0) 333 335 0297 where a customer service agent will complete it on your behalf, within 5 working days of terminating your reading.

The Psychic Today Guarantee does not apply to calls to our premium-rate services (090 in the UK) or SMS services (87777 in the UK) and are limited to 5 refunds per person per year. By submitting your request you confirm that you have read these terms in full and have provided us with enough information to:

(1) Find your account information

(2) Contact you if we have any questions that aid our investigation and/or to provide you with the outcome of your request

(3) Provide us with accurate information that helps us trace the call in question

Psychic Today have provided our customers with this Guarantee in goodwill and reserve the right to reasonably refuse a request made under the Guarantee at it's sole discretion and shall have no liability to you or anyone for the exercise of such rights.

Your statutory rights are not affected.

14 Psychic Today's Contact Details

All correspondence to Psychic Today, including any queries you may have regarding your use of the Website, your use and/or purchase of Psychic Today's products and services, the Psychic Today TV channel or these Terms and Conditions, should be sent to the following address:

Psychic Today Customer Services

PO Box 7566

Milton Keynes

MK11 9GD

United Kingdom

Alternatively you can email us at customerservice@psychictoday.com.